Warranty and Return
We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!
Warranty Period
The warranty period of our company's products is：
High flux traffic light/Traffic controller system: 5 years warranty.
Traffic light: 2 years warranty.
For other transportation products, please refer to the shelf life described on the product details page.
Returnable Items
Items that can be returned/refunded or exchanged of receiving must follow the criteria as below:
1. Defective items are damaged/broken when they arrive (such as: shell damage, internal damage, core components damage, causing the equipment to be unable to be used normally).
2. Items received in the incorrect size/color.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the warranty time-frame.
2. Products damaged by the purchaser's personal factors or unstoppable natural disaster factors (such as extreme weather and earthquakes and other supernatural factors).
Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.
Please contact us：
Gleb
Tel: +86 19842365241
WeChat/WhatsApp: +8619842365241
Email: gleb@nobleled.com
- Address:
- 4-5F,Building E,Baoshi Technology Park,
- Baoshi Road,Tangtou Community,Shiyan Street,
- Bao'an District,Shenzhen.
Returns Process & Time-Frame
Please carefully follow our returns process to minimize any delays:
1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:
Order number
Product name
Reason for return
2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.
3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.
Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:
For credit card refunds, please allow between 7-14 business days for the transaction to process.
For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.
For Wallet refunds (store credit), please allow 24 hours for your account to be updated.
Return Shipping Costs & Address
We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.
